Refund and Cancellation Policy

Gyaanam provides immediate access to proprietary digital content: the daily edition’s decoded articles, Prelims Pointers facts, Mains Examples, PIB notes, concept pages, and the daily quiz. Due to the immediate and easily consumable nature of digital content, all payments are final and non-refundable, except as explicitly stated in this policy or required by applicable law.

Our content services are sold as one-time prepaid passes for a fixed period. If we ever introduce auto-renewing subscriptions, this policy will be updated before they go on sale.

• No Auto-Renewal: A pass is a single prepaid purchase. We never charge your card or account again on our own.
• End of a Pass: Access runs to the pass’s own end date and stops on its own. There is nothing to cancel, and no charge follows unless you buy another pass.
• No Prorated Refunds: We do not provide partial or prorated refunds for unused time within a pass’s period.
• Questions: Write to our support team at support@gyaanam.in for anything about a pass you have bought.

While our standard policy is strictly non-refundable, we understand that accidental purchases can happen. We will consider a full refund only if the following conditions are strictly met:

• Time Limit: The refund request is submitted to support@gyaanam.in within 6 hours of the transaction.
• Zero Consumption: Our system logs must show that you have not accessed or viewed any Content Services since the payment was made.

If the 6-hour window has passed, or if any content has been accessed or viewed, the refund request will be automatically denied.

To protect our intellectual property and proprietary materials, the following are strictly non-refundable under any circumstances:

• Any pass once the 6-hour accidental-purchase window has passed, or once any content has been accessed or viewed.
• Administrative fees or platform onboarding fees (if listed separately at checkout).

If a refund is approved under the exceptions outlined in Section 3, it will be processed back to your original payment method. Please allow 7 to 10 business days for the funds to reflect in your bank account or credit card statement, depending on your financial institution.

For any question about this policy, a cancellation, or a refund request, reach us at support@gyaanam.in or call +91 89528 42531.